Free Preparation Discussions
MENU
Salesforce Exam Advanced Administrator Topic 3 Question 105 Discussion
Topic #: 3
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
A roll-up summary field is a type of field that calculates values from related records and displays them on the parent record. A roll-up summary field can be used to count, sum, min, or max values from child records. You can create a roll-up summary field on an object that has a master-detail relationship with another object. In this case, you can create a roll-up summary field on Room that counts the number of Equipment records related to it. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_types.htm&type=5
Belen
10 days agoKeneth
13 days agoMan
20 days agoGerardo
22 days agoJacquelyne
25 days agoFrankie
25 days agoDaisy
28 days agoHaydee
28 days agoCarlene
4 days agoRashad
5 days agoWillard
13 days agoShawnda
16 days agoDulce
19 days agoMarti
22 days ago