PRMIA Exam 8020 Topic 4 Question 10 Discussion

Step 1: Key Elements of a Well-Designed Policy Document

A well-designed policy should include:

Scope -- Who the policy applies to.

Exception Handling -- How and where exceptions should be requested.

Accountability -- Who is responsible for enforcement.

Step 2: Why Option C is Correct

A policy must clearly define exceptions and the process for requesting them.

It should also define areas where the policy does not apply to avoid confusion.

Step 3: Why the Other Options Are Incorrect

Option A ('List of exceptions for board members' families') Incorrect because policies should apply consistently to all stakeholders.

Option B ('List of acceptable fonts and margin types') Incorrect because formatting is secondary to content clarity.

Option D ('To whom the policy applies and an additional management report') Incorrect because policy scope should not include unnecessary reports.

PRMIA Risk Reference Used:

PRMIA Policy Writing Guidelines -- Defines policy structure and exception handling.

ISO 19600 Compliance Management Standard -- Supports clear, well-documented policies.

Final Conclusion:

A well-designed policy clearly defines exceptions and their handling process, making Option C the correct answer.