An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.
Which is the BEST example of an additional aspect of the service that the bank should measure?
Martina
3 days agoNana
10 days agoEvangelina
18 days agoJunita
1 months agoTiera
1 months agoRaina
2 months agoReena
2 months agoLajuana
2 months agoLucy
3 months agoWillard
3 months agoKristian
3 months agoAmira
4 months agoCherelle
4 months agoMagdalene
4 months agoRebbeca
4 months agoHarrison
4 months agoDoug
5 months agoChanel
5 months agoDarrin
5 months agoChandra
5 months agoRyan
5 months agoJospeh
6 months agoShelton
6 months agoVal
6 months agoDeane
6 months agoYuette
6 months agoVelda
7 months agoHeidy
7 months agoElsa
7 months agoKristian
7 months agoNikita
7 months ago