[RM 3: The roles and competencies of the practice]
A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?
[RM 2: The processes of the practice]
Which is a key input to the release planning and coordination process?
[RM 4: How information and technology enable the practice]
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?
[RM 6: How ITIL capability model can help the practice]
An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?
[RM 5: The role of the practice and suppliers in the practice]
A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?
Hubert
6 days agoKarl
7 days ago