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PeopleCert Exam ITIL-SOA Topic 3 Question 9 Discussion
Topic #: 3
Scenario
An IT services company provides IT services to many customers. The company has grown rapidly over the last three years and has recognized the need to implement service management processes to ensure that they continue to provide services that meet their customer's needs. A service management implementation project was set up a year ago and most processes are now in place including service level management and service catalogue management. In addition a business relationship manager has been allocated.
An opportunity has arisen to engage a new customer, which could lead to a very large contract. Contact has been made with the potential customer and a meeting arranged. This will be the first time that these processes have been used to engage a new customer and the IT service manager wishes to make sure that all concerned are clear of their roles.
Refer to Scenario
Which one of the following options CORRECTLY assigns the responsibilities to the service level manager, service catalogue manager and the business relationship manager?
Responsibilities:
Irene
1 months agoCamellia
1 months agoKathrine
7 days agoSamuel
16 days agoOra
22 days agoAhmed
2 months agoTequila
7 days agoBernardo
11 days agoOllie
15 days agoMel
2 months agoRashida
21 days agoCherelle
22 days agoCary
23 days agoChaya
24 days agoGary
26 days agoFlorinda
27 days agoSabine
28 days agoCharlette
1 months agoCherri
2 months agoKizzy
2 months agoShala
2 months agoKizzy
2 months ago