PeopleCert Exam ITIL-Practitioner Topic 1 Question 62 Discussion

Actual exam question for PeopleCert's ITIL-Practitioner exam

Question #: 62
Topic #: 1

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.

Which is a correct description of the purpose of a CSI step in this improvement work?

A''Where are we now?'' will document process issues that need to be resolved.

B'How do we get there?' will specify the objectives and business case for the project.

C'What is the vision?' will identify the best ITSM software tool to use.

D'Did we get there?' will define measurable steps for the project.

Show Suggested Answer

Suggested Answer: D

by Hyun at Dec 09, 2024, 07:27 AM

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Ma

2 days ago

I'm not sure about that. Isn't the 'What is the vision?' step more about defining the desired future state, rather than identifying the ITSM software tool? This question is tricky.

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Elenor

11 days ago

Option B seems to be the correct answer. The 'How do we get there?' step in the CSI approach would specify the objectives and business case for the improvement project.

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