PeopleCert Exam ITIL-DSV Topic 5 Question 18 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 18
Topic #: 5

[All ITIL-DSV Questions]

An organization is negotiating and agreeing the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

AThe number of network failures per day

BThe number of photo formats supported for upload

CThe time taken to detect and report security breaches

DThe time taken for social media pages to refresh

Show Suggested Answer

Suggested Answer: A

The organization should 'Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers.' ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.

by Evette at Feb 07, 2025, 11:33 AM

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Cecil

1 months ago

Wait, are we negotiating the service levels or just planning a social media party? The time taken to detect security breaches is clearly the correct answer here.

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Angella

1 months ago

The number of network failures per day is a good metric, but it's more about infrastructure reliability than user experience. I think the security breach detection time is the way to go.

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Lajuana

1 months ago

A: I agree, security breach detection time is crucial for user safety.

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Effie

2 months ago

Haha, the time taken for social media pages to refresh? That's like a measure of how impatient the users are! I'd go with the security breach detection time.

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Dana

11 days ago

Yeah, but the photo formats supported for upload can also impact user experience.

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Nan

1 months ago

I think the number of network failures per day is also important to ensure smooth operation.

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Goldie

1 months ago

I agree, security breach detection time is crucial for user safety.

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Ronald

2 months ago

I believe option C) The time taken to detect and report security breaches is also important for user safety.

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Clorinda

2 months ago

I agree with Frankie, network failures can greatly impact user experience.

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Yoko

2 months ago

I'm not sure the number of photo formats supported is a good measure of utility. That feels more like a feature than a service level.

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Jackie

26 days ago

I agree, the number of photo formats supported seems more like a feature than a measure of utility.

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Olen

29 days ago

D) The time taken for social media pages to refresh

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Renay

1 months ago

C) The time taken to detect and report security breaches

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Celestina

1 months ago

A) The number of network failures per day

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Halina

1 months ago

C) The time taken to detect and report security breaches

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Hyun

1 months ago

A) The number of network failures per day

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Frankie

2 months ago

I think option A) The number of network failures per day should be included.

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Leota

2 months ago

The time taken to detect and report security breaches seems like the most relevant measure of utility for a social media site. It's crucial to quickly identify and address any security issues.

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