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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 93 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 93
Topic #: 8
[All ITIL-4-Foundation Questions]

Which is a way of applying the guiding principle 'focus on value'?

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Suggested Answer: A

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1.This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2.The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1.This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 32;ITIL 4 Practice Guide: Incident Management, page 7.


by Clorinda at Sep 07, 2024, 11:26 AM

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Alberta
15 hours ago
I was tempted to go with option B, but Option D just makes more sense. Focusing on quality over quantity is the key to delivering value.
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Domonique
1 months ago
Option D seems like the way to go. Doing fewer things but doing them better aligns with the 'focus on value' principle. This allows you to really hone in on what's important instead of spreading yourself too thin.
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Jade
11 days ago
User 2: I agree, doing fewer things but doing them better definitely helps in focusing on value.
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Allene
12 days ago
User 1: Option D seems like the way to go.
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Yolande
13 days ago
Afton: Exactly, it's all about prioritizing and maximizing impact.
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Gary
16 days ago
User 3: That way you can really deliver value to the service consumers.
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Afton
19 days ago
User 2: It makes sense to focus on doing fewer things better.
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Whitley
22 days ago
User 1: I agree, option D is definitely the way to go.
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Cornell
1 months ago
I also think A is the correct answer. It's important to focus on value by meeting the needs of service consumers.
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Samira
1 months ago
I agree with Terrilyn. By understanding how service consumers use services, we can focus on delivering value to them.
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Terrilyn
1 months ago
I think the answer is A) Understanding how service consumers use services.
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