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PeopleCert Exam ITIL-4-Foundation Topic 7 Question 91 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 91
Topic #: 7
[All ITIL-4-Foundation Questions]

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

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Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.


by Juan at Aug 08, 2024, 12:45 PM

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Billy
1 days ago
I'm going with 'third party support'. Those incidents can get pretty hairy, and sometimes you need some outside expertise to deal with them.
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Katie
3 days ago
Definitely 'a separate process'. You can't just slap a Band-Aid on a security incident, you need a dedicated workflow to handle it properly.
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Carlee
13 days ago
I'm not sure, but I think it could also be 'third party support'.
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Rosalind
13 days ago
Hmm, I think the missing word is 'specialist teams'. This seems like the most logical answer to me.
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Sherell
18 days ago
I agree with Annett, 'specialist teams' make sense for managing information security incidents.
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Annett
22 days ago
I think the missing word is 'specialist teams'.
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