PeopleCert Exam ITIL-4-BRM Topic 4 Question 2 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 2
Topic #: 4

An organization has created a value stream to define new or changed service level agreements (SLAs).

What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?

1. Identify customer requirements

2 Create a draft SLA

3. Verify that SLA is achievable

4. Negotiate agreed SLA

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: D

BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.

by Jacquelyne at Jun 14, 2025, 04:13 PM

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Wai

18 hours ago

I think the activities that would involve business relationship management practice are identifying customer requirements and negotiating agreed SLA.

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