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PeopleCert Exam ITIL-4-BRM Topic 3 Question 1 Discussion
Actual exam question for
PeopleCert's
ITIL-4-BRM exam
Question #: 1
Topic #: 3
[All ITIL-4-BRM Questions]
Topic #: 3
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
Suggested Answer:
C
The objective to automate the collection and analysis of feedback aligns with Capability Level 4, where processes are quantitatively managed and supported by automated tooling.
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