PeopleCert Exam CSQA Topic 1 Question 111 Discussion

Actual exam question for PeopleCert's CSQA exam

Question #: 111
Topic #: 1

[All CSQA Questions]

The first step in the Complaint-Resolution Process is:

AGather detailed supporting information

BEstablish an action plan

CJudge the complaints validity

DGet on the customer's wavelength

Show Suggested Answer

Suggested Answer: D

by Valentine at May 02, 2025, 12:53 AM

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9 days ago

I think the first step is to gather detailed supporting information. That way, you have all the facts before moving forward.

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12 days ago

I think the first step is to gather detailed supporting information.

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