PeopleCert Exam CASM Topic 3 Question 6 Discussion

Actual exam question for PeopleCert's CASM exam

Question #: 6
Topic #: 3

[All CASM Questions]

What is Agile Service Management?

AA cultural movement that aims to increase software delivery velocity and improve service reliability

BA production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

CA discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

DA framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

Show Suggested Answer

Suggested Answer: D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

by Annmarie at Jan 11, 2025, 07:24 AM

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Teri

2 months ago

Agile Service Management? Is that like when you frantically try to fix the printer right before your boss walks by?

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Felix

2 months ago

Hold up, is this a trick question? I bet the answer is B - a production philosophy focused on reducing waste. That's what Agile is all about, right?

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Lavonna

1 months ago

User 4: I agree with Rebecka, D sounds like the right answer.

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Rebecka

1 months ago

User 3: I'm going with C - a discipline that applies software engineering to infrastructure and operations.

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Brunilda

2 months ago

User 2: No, I believe it's D - a framework that ensures service management processes reflect Agile values.

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Shalon

2 months ago

User 1: I think the answer is A - a cultural movement to increase software delivery velocity.

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Titus

2 months ago

Wow, these options are all pretty technical. I'm just going to guess and say C. It sounds the most complex, so it must be the right answer!

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Michel

3 months ago

A and D both sound reasonable, but I'll go with D since it specifically mentions 'just enough' control, which is a key principle of Agile.

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Toshia

1 months ago

Definitely. It helps to maintain flexibility while still providing structure.

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Hannah

1 months ago

That makes sense. It's important to have the right balance in Agile practices.

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Sheridan

1 months ago

Yes, that's right. It's designed with 'just enough' control and structure.

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Alesia

1 months ago

I think Agile Service Management is a framework that ensures service management processes reflect Agile values.

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Harrison

3 months ago

I think it's a combination of software engineering principles applied to infrastructure and operations problems.

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Vivan

3 months ago

I believe it's more about reducing waste and improving the flow of processes to enhance customer value.

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Kent

3 months ago

I think the correct answer is D. Agile Service Management is a framework that ensures service management processes align with Agile values and have just enough control and structure.

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Ashlyn

2 months ago

Yes, it allows for quicker responses to changes and helps improve overall service delivery.

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Fabiola

2 months ago

I think Agile Service Management really helps organizations adapt to changing customer needs and market demands.

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Donette

3 months ago

I agree with you. It's important to have the right balance of control and flexibility in service management.

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Gearldine

3 months ago

I think the correct answer is D. Agile Service Management is a framework that ensures service management processes align with Agile values and have just enough control and structure.

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Alease

4 months ago

I think Agile Service Management is about increasing software delivery velocity and improving service reliability.

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