PeopleCert Exam CASM Topic 1 Question 7 Discussion

Actual exam question for PeopleCert's CASM exam

Question #: 7
Topic #: 1

[All CASM Questions]

What is the starting point when designing an Agile process?

AUnderstand the practice's vision and goal

BUnderstand who your customers are and what they value

CGetting the right stakeholders engaged

DUnderstand the service management architecture

Show Suggested Answer

Suggested Answer: D

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D . Correct. Both metrics and prioritization are critical outcomes of effective planning.

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

by Armando at Jan 25, 2025, 07:36 PM

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22 days ago

I think the starting point is understanding who your customers are and what they value.

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