PeopleCert Exam CABA Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam

Question #: 108
Topic #: 4

[All CABA Questions]

Customer dissatisfaction is an example of:

AInspection Cost

BInternal Failure Cost

CExternal Failure Cost

DPrevention Cost

Show Suggested Answer

Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

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Mignon

24 days ago

This question is a real head-scratcher. I'm going to go with C) External Failure Cost. Disgruntled customers are never a good sign, no matter how you slice it.

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Earnestine

8 days ago

I agree, customer dissatisfaction can definitely fall under External Failure Cost. It's important to address their concerns quickly.

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Vallie

13 days ago

I think you're right, C) External Failure Cost makes sense. Unhappy customers can lead to lost business.

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Laurel

1 months ago

Haha, Jerlene, maybe the customer is an alien who doesn't understand human satisfaction. In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!

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Merilyn

10 days ago

Maybe the customer is an alien who doesn't understand human satisfaction.

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Jerlene

1 months ago

Hold up, what if the customer is just really picky? Maybe it's an Inspection Cost situation. The company has to keep checking for issues that may not even exist.

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Willis

7 days ago

C) External Failure Cost

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Pansy

10 days ago

But if the customer is dissatisfied, it means there was a failure in meeting their expectations.

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Wenona

13 days ago

A) Inspection Cost

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James

2 months ago

I agree with Lazaro. External Failure Cost is the way to go here. Customers are not happy, so that's a clear sign of external failure.

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Bronwyn

8 days ago

Customer dissatisfaction is a clear indicator of external failure cost, it's important to address these issues to prevent further costs.

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Ronny

9 days ago

Agreed, external failure cost is all about costs incurred when customers are not satisfied with the product or service.

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Terrilyn

27 days ago

I think you're right, customer dissatisfaction definitely falls under external failure cost.

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Lazaro

2 months ago

Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.

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Leontine

16 days ago

Yes, Prevention Cost is incurred to prevent defects and ensure customer satisfaction.

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Clement

24 days ago

That's right, it's important to minimize external failure costs to keep customers happy.

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Whitley

29 days ago

Customer dissatisfaction is definitely an example of External Failure Cost.

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Theresia

1 months ago

So, it's important for companies to focus on prevention to avoid these costs.

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Ezekiel

2 months ago

That's right, External Failure Cost is when the product or service fails to meet customer expectations.

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Ilona

2 months ago

Customer dissatisfaction is definitely an example of External Failure Cost.

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Leeann

2 months ago

But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?

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Ulysses

2 months ago

I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.

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Geraldine

2 months ago

Customer dissatisfaction is an example of external failure cost.

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