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Pegasystems Exam PEGACPDC88V1 Topic 3 Question 16 Discussion
Actual exam question for
Pegasystems's
PEGACPDC88V1 exam
Question #: 16
Topic #: 3
[All PEGACPDC88V1 Questions]
Topic #: 3
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?
Suggested Answer:
C
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
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