Hmm, I'm not sure about that. Wouldn't a Declare OnChange rule be more appropriate for option D, where the case is routed back to the appropriate case worker when a manager approves it?
But what about option C, where the active case is suspended until the address can be confirmed? Wouldn't that also be a good scenario for a Declare OnChange rule?
I think option C is the correct answer. The Declare OnChange rule would be useful to suspend the active case until the address can be confirmed when a user updates their address.
I'm not sure, but I think scenario D could also be a valid option. When a manager approves a case, routing it back to the case worker could benefit from a Declare OnChange rule.
I disagree. I believe a Declare OnChange rule would be more appropriate in scenario D, when a manager approves a case and it needs to be routed back to the case worker.
Margurite
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