Pegasystems Exam PEGAPCSA87V1 Topic 12 Question 25 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 25
Topic #: 12

A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.

Which approach fulfills this requirement?

ACreate two new work queues, one for editors and one for actors.

BCreate one new work queue and split the tasks by type.

CCreate one work group for both personas and route to the work group.

DCreate two new work groups in Dev Studio that reference one work queue.

Show Suggested Answer

Suggested Answer: B

by Lashandra at Jul 26, 2023, 06:45 PM

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Fabiola

18 days ago

Wait, are we sure the actors can even read the script? Maybe we should just have the editors do it all. Just kidding, just kidding!

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Kati

9 days ago

A: Create two new work queues, one for editors and one for actors.

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Britt

21 days ago

Yeah, I'm with you on Option D. It's the cleanest solution and keeps everything organized. No need to overcomplicate things.

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Dacia

4 days ago

Option D is definitely the way to go. It simplifies the process and keeps everything organized.

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Patti

1 months ago

Haha, I can just imagine the chaos if we tried to split the tasks by type in one work queue. It would be like herding cats!

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Julianna

2 months ago

I agree, Option D is the most efficient approach. It gives us the flexibility to manage the tasks separately while still using a single work queue.

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Felton

6 days ago

Agreed, it's efficient and practical.

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Hoa

9 days ago

I think it's the best choice too.

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Antonio

18 days ago

Option D is definitely the way to go.

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Mauricio

2 months ago

Option D seems like the way to go. Creating two work groups in Dev Studio that reference a single work queue would allow us to easily route the tasks to the appropriate personas.

upvoted 0 times