Pegasystems Exam PEGAPCSA87V1 Topic 1 Question 60 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 60
Topic #: 1

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

AWhen the Triage stage starts

BWhen the Process ticket step completes

CWhen the Enter Ticket Details step completes

DWhen the Process ticket step starts

Show Suggested Answer

Suggested Answer: D

by Amina at Feb 06, 2025, 12:26 PM

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11 days ago

Aha, I think it's B! The status is set when the Process ticket step completes, not when it starts. Makes sense to me.

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14 days ago

Hmm, the question is a bit tricky. Let's see, the status is set to Pending-Triage when the Process ticket step completes. That's my guess.

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16 days ago

I'm not sure, but I think it might be when the Triage stage starts. Can someone explain why it's when the Process ticket step completes?

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18 days ago

I agree with Tambra, because the question mentions that the Process ticket step is configured to set the status to Pending-Triage.

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21 days ago

I think the status is set to Pending-Triage when the Process ticket step completes.

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