Pegasystems Exam PEGAPCBA87V1 Topic 5 Question 48 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 48
Topic #: 5

During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?

AStatus

BBug

CUser Story

DFeedback

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Antione at Feb 06, 2025, 06:38 PM

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Lynna

1 months ago

Well, at least it's not a 'Send case status to the moon' step. That would be a pretty tricky bug to fix. I'd go with the good old-fashioned email bug work item.

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Theron

7 days ago

C) User Story

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Eleonora

8 days ago

B) Bug

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Shad

18 days ago

A) Bug

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Tammi

1 months ago

Haha, looks like the 'Send case status email' step is more like 'Send case status pigeon' at the moment. Better create a bug and get that email flying again!

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Stevie

7 days ago

I agree, creating a bug is the best way to address this issue.

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Grover

11 days ago

Yeah, we definitely need to get that email flying again.

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Tyra

25 days ago

Let's create a bug for that 'Send case status email' step.

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Corinne

1 months ago

I'm not so sure. This could be a user story if the email feature is missing or needs enhancement. But a bug seems more appropriate since the existing functionality is broken.

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