A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.
Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?
The application type can often be identified by viewing the Application layers widget for the ruleset stack, which gives an overview of how the application is structured, and by viewing the Application definition rule, which provides detailed information about the application's setup and its components. Reference: Pega Platform Help - Application Layers.
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