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Pegasystems Exam PEGACPSA88V1 Topic 7 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam
Question #: 27
Topic #: 7
[All PEGACPSA88V1 Questions]

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?

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Suggested Answer: C, D

by Malcom at Jul 07, 2024, 11:29 AM

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Brent
10 days ago
The basic condition for the Search duplicate cases step is that the issue type must be the same. This makes sense, as we're looking for duplicate tickets for the same problem.
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Bettina
24 days ago
I believe both issue type and department should match for it to be a duplicate ticket.
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Brittney
25 days ago
I agree with Francine, but I also think the department should be the same for it to be considered a duplicate.
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Francine
26 days ago
I think the basic condition is that the issue type is the same.
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