Pegasystems Exam PEGACPDC88V1 Topic 4 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 17
Topic #: 4

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

APaul rejected the Reward card offer once in contact center.

BPaul rejected the Reward card offer once on the web channel.

CPaul rejected other credit card offers twice on the web channel and once in contact center.

DPaul rejected other credit card offers once on the web channel and once in the contact center.

Show Suggested Answer

Suggested Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Belen at Apr 11, 2024, 06:03 PM

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25 days ago

I think the reason Paul cannot see the Reward card offer is because he rejected it once in the contact center.

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