Pegasystems Exam PEGACPDC88V1 Topic 11 Question 35 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 35
Topic #: 11

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub and 1:1 Operations Manager.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of

an engagement policy condition.

According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

AA next-best-action specialist modifies the decision strategy in Customer Decision Hub.

BA next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

CA next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

DA next-best-action designer modifies the decision strategy in Customer Decision Hub.

Show Suggested Answer

Suggested Answer: A

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Lauran at Oct 18, 2024, 09:16 PM

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