PECB Exam ISO-IEC-20000-Foundation Topic 2 Question 13 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 13
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is an example of a requirement for the service management objectives?

AThey should be shared with the customers

BThey should be left unchanged, even if services change

CThey should be consistent with the service management policy

DThey should be easy to realize

Show Suggested Answer

Suggested Answer: A

by Nathan at Mar 19, 2025, 05:04 PM

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Leontine

28 days ago

Option E: They should be written in invisible ink, just to keep everyone on their toes. Keeps the IT team on their A-game, am I right?

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Tamekia

30 days ago

B? Really? Leave the objectives unchanged even if the services change? That's like trying to build a house with a flat tire. Good luck with that one!

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Yoko

1 months ago

I'm torn between A and C. Sharing the objectives with customers is important, but they also need to be consistent with the bigger picture. Maybe a little bit of both would be the sweet spot.

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Carey

18 days ago

A) They should be shared with the customers

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Kerry

1 months ago

I'm going with D. While the objectives shouldn't be too easy, they should be realistic and achievable. Aiming for the stars is great, but you need to land somewhere, you know?

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3 months ago

I think the requirement should be shared with the customers.

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