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PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 9 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 9
Topic #: 1
[All ISO-IEC-20000-Foundation Questions]

What is the intent of incident management?

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Suggested Answer: A

by Boris at Jan 11, 2025, 12:54 AM

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Hermila
1 months ago
I bet the person who wrote this question is the same one who came up with the idea of turning it off and on again as the solution to every IT problem.
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Alonso
2 months ago
If the intent of incident management is not to restore services as quickly as possible, then what is it? Waiting for the world to end?
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Lashon
4 days ago
C) To track problems into the known error database
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Veda
7 days ago
B) To match new incidents to known errors
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Adelle
11 days ago
A) To restore services as quickly as possible
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Leota
2 months ago
Hmm, I'm not so sure. Communicating with customers about future service disruptions seems more like a customer service function than incident management to me.
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Katy
16 days ago
C) To track problems into the known error database
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Gilberto
1 months ago
B) To match new incidents to known errors
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Katheryn
1 months ago
A) To restore services as quickly as possible
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Cherry
2 months ago
Come on, everyone knows that incident management is all about tracking problems into the known error database. That's the only way to really manage incidents effectively.
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Jacquline
2 months ago
I think option B is the correct answer. Matching new incidents to known errors is a crucial part of the incident management process.
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Jamal
1 months ago
I think the intent of incident management is to restore services as quickly as possible.
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Olga
1 months ago
I agree, matching new incidents to known errors can help resolve issues faster.
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Margot
2 months ago
Clearly, the intent of incident management is to restore services as quickly as possible. That's the whole point of incident management, isn't it?
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Merlyn
25 days ago
Absolutely, communication and coordination are key in incident management.
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Claudio
27 days ago
It's important to have a plan in place to address incidents promptly and efficiently.
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Veronika
28 days ago
That's right, it's all about minimizing downtime and getting things back to normal.
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Lelia
2 months ago
Yes, the main goal of incident management is to restore services as quickly as possible.
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Whitney
2 months ago
But isn't it also about communicating with customers about future disruptions?
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Basilia
3 months ago
I agree with Hester, it's important to minimize downtime for customers.
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Hester
3 months ago
The intent of incident management is to restore services as quickly as possible.
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