PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 9 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 9
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What is the intent of incident management?

ATo restore services as quickly as possible

BTo match new incidents to known errors

CTo track problems into the known error database

DTo communicate with customers as to future service disruptions

Show Suggested Answer

Suggested Answer: A

by Boris at Jan 11, 2025, 12:54 AM

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11 days ago

I think option B is the correct answer. Matching new incidents to known errors is a crucial part of the incident management process.

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18 days ago

Clearly, the intent of incident management is to restore services as quickly as possible. That's the whole point of incident management, isn't it?

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3 days ago

Yes, the main goal of incident management is to restore services as quickly as possible.

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19 days ago

But isn't it also about communicating with customers about future disruptions?

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22 days ago

I agree with Hester, it's important to minimize downtime for customers.

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24 days ago

The intent of incident management is to restore services as quickly as possible.

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