PECB Exam ISO-IEC-20000-Foundation Topic 1 Question 4 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 4
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

How should a problem requiring a change to a configuration item be resolved?

AEscalate the problem to service level management

BUpdate the configuration management database

CUse a service request

DRaise a request for change

Show Suggested Answer

Suggested Answer: D

by Wilburn at Sep 20, 2024, 03:42 PM

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Janey

8 months ago

Ah, the age-old question of how to fix a problem by making another problem. I'd say option D is the way to go, unless you're a fan of bureaucratic headaches.

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Carma

7 months ago

Using a service request could also be a good option depending on the situation.

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Fairy

7 months ago

Escalating the problem to service level management might be necessary in some cases.

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Lettie

7 months ago

I think updating the configuration management database could also be helpful in resolving the issue.

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Janey

8 months ago

I agree, option D seems like the most efficient way to handle it.

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Loren

8 months ago

Option C, a service request? Really? That's like trying to fix a leaky faucet with chewing gum. Option D is the way to go.

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Leoma

8 months ago

I think raising a request for change is the best way to address the issue.

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Edison

8 months ago

I'm torn between B and D, but I'll go with D. Raising a request for change seems like the most comprehensive solution.

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Maile

8 months ago

Yeah, I see your point. Raising a request for change seems like the most comprehensive solution.

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Maryann

8 months ago

I agree, but I think raising a request for change would ensure the problem is properly addressed.

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Kimberlie

8 months ago

I think updating the configuration management database is the way to go.

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Troy

8 months ago

I believe updating the configuration management database is also crucial in resolving the problem.

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Azalee

8 months ago

I agree with Adela, it's important to involve service level management.

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Marleen

9 months ago

Definitely option D. Updating the configuration management database alone won't fix the problem.

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Jade

7 months ago

Using a service request could help track the change needed.

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Pauline

7 months ago

Escalating the problem to service level management might take too long.

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Bethanie

8 months ago

I agree, option D is the best choice for resolving the problem.

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Adela

9 months ago

I think the problem should be escalated to service level management.

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Lindsey

9 months ago

I think option D is the correct answer. We should raise a request for change to properly resolve the issue.

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Tasia

8 months ago

Escalating the problem to service level management can help ensure it gets resolved efficiently.

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Kati

8 months ago

I agree, raising a request for change is the best way to handle it.

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Jacqueline

8 months ago

Updating the configuration management database is also important for tracking changes.

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