PECB Exam ISO-9001-Lead-Auditor Topic 7 Question 31 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 31
Topic #: 7

An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.

During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO 9001.

Which one of the evidence statements would support this finding?

AThere was no record that the organisation evaluated the effectiveness of the training given to new employees.

BThere was no evidence that a check of spelling took place before the release of printing to the client.

CThe actions taken to deal with customer complaints did not prevent recurrence of the problem.

DThe organisation did not provide the correct resources to prevent nonconformity.

Show Suggested Answer

Suggested Answer: B

by Hubert at Mar 19, 2025, 11:01 PM

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My

1 months ago

What, no option for 'all of the above'? Looks like a tough exam question, but I'd go with option B - no quality checks before release. Rookie mistake!

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Virgina

10 days ago

Option B is definitely a big red flag. Quality checks are crucial before releasing any print job.

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Phuong

1 months ago

Option A is too vague. The organization should have documented the training effectiveness, but option B or C is more specific to the issue at hand.

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Meaghan

1 months ago

Haha, I bet the new employees were just 'spelling challenged'. Option D is my pick - the organization didn't provide the right resources to ensure quality control.

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Vivienne

5 days ago

The organization should have provided the correct resources to prevent these nonconformities.

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Nada

9 days ago

Yeah, that definitely contributed to the problem with rejected print jobs.

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Miesha

10 days ago

I think the lack of spelling checks before printing is a big issue.

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Elouise

1 months ago

I'm leaning towards option C. The organization didn't seem to address the root cause of the problem, as the spelling errors kept recurring despite the new hires.

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Lina

3 days ago

C) The actions taken to deal with customer complaints did not prevent recurrence of the problem.

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Jacinta

12 days ago

B) There was no evidence that a check of spelling took place before the release of printing to the client.

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Lilli

1 months ago

A) There was no record that the organisation evaluated the effectiveness of the training given to new employees.

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Blondell

2 months ago

Option B seems the most relevant. The organization clearly failed to implement proper quality checks before releasing the print jobs to clients, leading to the spelling errors.

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