PECB Exam ISO-9001-Lead-Auditor Topic 4 Question 7 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 7
Topic #: 4

An internal auditor of a manufacturer of polystyrene packaging products for the electronics industry raised a nonconformity against section 10.3 of ISO 9001 in Report

IA202. The nonconformity (NC 3) stated:

"The reject rate of 'finished' product of 9.7% needs improvement as it doesn't meet the stated objective of top management of 5%."

Just before the Closing meeting of a third-party audit, the audit team leader is invited to a meeting with the Quality Manager. He tells the audit team leader that a

member of the audit team was seen taking photographs of the factory on his phone during the day and wants him suspended from the Closing meeting with any

nonconformities raised by him rescinded. The issue of photographs was not discussed during the opening meeting.

Select the three options for how the audit team leader might deal with this situation.

AInsist that the nonconformities must stand since they have been agreed by the team from other evidence gathered

BDelay the Closing meeting until the audit team leader has consulted his audit programme manager at Head Office

CAdvise the Quality Manager that the auditor will be reported to Head Office

DState that the auditor will take no further part in the audit and all his photographs will be deleted

EApologise for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting

FAdvise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

Show Suggested Answer

Suggested Answer: C

Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =

by Stephanie at Apr 23, 2024, 03:29 PM

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Ilene

1 months ago

I bet the auditor was just trying to get some Instagram-worthy shots of the factory. 'Polystyrene packaging products for the electronics industry' – sounds like a real glamour industry, am I right? Maybe he was hoping to start a 'Factories of the World' account.

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Colton

5 days ago

B) Advise the Quality Manager that the auditor will be reported to Head Office

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Agustin

17 days ago

A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

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Micheal

18 days ago

A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

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Salena

2 months ago

This is the kind of situation where you need to channel your inner Sherlock Holmes. The audit team leader should carefully examine the evidence and come to a well-reasoned conclusion. And maybe they can use some deductive reasoning to figure out who's the real culprit – the auditor or the Quality Manager?

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Denna

20 days ago

E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered

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Rene

1 months ago

B) Advise the Quality Manager that the auditor will be reported to Head Office

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Lettie

1 months ago

A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

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Rose

2 months ago

Wow, the Quality Manager is really trying to pull a fast one here! Rescinding the nonconformities is definitely not the way to go. The audit team leader needs to stand their ground and insist on the integrity of the audit process.

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Altha

11 hours ago

F) State that the auditor will take no further part in the audit and all his photographs will be deleted

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Jimmie

3 days ago

B) Advise the Quality Manager that the auditor will be reported to Head Office

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Solange

15 days ago

E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered

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Cammy

17 days ago

A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

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Leota

2 months ago

I agree, the audit team leader needs to investigate the issue thoroughly. Taking photos without permission is generally a no-no, but the auditor might have a valid reason. Suspending him from the meeting seems a bit extreme.

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Stephaine

2 months ago

Hmm, this is a tricky situation. I'd say the audit team leader should speak to the auditor first and get the full story before making any decisions. Deleting the photos without understanding the context could backfire.

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Aja

1 months ago

B) Advise the Quality Manager that the auditor will be reported to Head Office

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Roslyn

2 months ago

A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done

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