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Oracle
1Z0-1064-22: Oracle B2B Service 2022 Implementation Professional

Oracle 1Z0-1064-22 Exam Questions

Name: Oracle 1Z0-1064-22 Exam
Brand: Pass4Success
SKU: 1Z0-1064-22
Price: 69.00 USD
Availability: InStock
Rating: 4.8 (73 reviews)

Status: RETIRED

Exam Name: Oracle B2B Service 2022 Implementation Professional

Exam Code: 1Z0-1064-22

Related Certification(s):

Oracle Cloud Certifications
Oracle Customer Experience (SaaS - CX) SaaS - CX Certifications

Certification Provider: Oracle

Actual Exam Duration: 90 Minutes

Number of 1Z0-1064-22 practice questions in our database: 76 (updated: 04-08-2023)

Expected 1Z0-1064-22 Exam Topics, as suggested by Oracle :

Topic 1: Describe common SR processing activities/ Identify mechanisms of B2B Service customization
Topic 2: Explain B2B service integration architecture and mechanisms/ Describe the B2B Service security model
Topic 3: Perform Email set up a-ctivities (inbound setup, outbound setup, templates)/ Describe DCS architecture components (themes, templates, pages)
Topic 4: Describe entitlement concepts (coverage, milestones)/ Use Functional Setup Manager (FSM)
Topic 5: Describe Analytics concepts (infolets, subject areas, queries)/ Identify KM enablement activities (products/categories, security, features)
Topic 6: Describe DCS enablement activities (profiles, roles, authentication)/ Implement an SR assignment mapping
Topic 7: Configure a Service Request Category/ Describe DCS components (products, contact, KM, SR creator, admin)
Topic 8: Service Request (SR) Management/ Set up SR creation and handling
Topic 9: Create and Configure a DCS Application/ Advanced Configuration, Integration and Analytics
Topic 10: Identify common SR searches/ Use tools used to configure and customize B2B Service

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Honey

10 months ago

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Andrew

10 months ago

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Francoise

10 months ago

Oracle certification achieved! Pass4Success's relevant questions made all the difference. Grateful for the efficient prep materials.

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Earnestine

11 months ago

Passed my Oracle B2B Service 2022 exam! Pass4Success's practice questions were spot-on. Thanks for helping me prepare quickly!

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Mireya

12 months ago

Oracle certified professional here! Pass4Success provided exactly what I needed to pass. Appreciate the quick and effective prep!

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Free Oracle 1Z0-1064-22 Exam Actual Questions

Note: Premium Questions for 1Z0-1064-22 were last updated On 04-08-2023 (see below)

Question #1

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday -- Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

AResolution is due on Saturday, 2 PM EST.

BIf no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

CFirst Response is due on Friday, 12 noon EST.

DIf the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Reveal Solution Hide Solution

Correct Answer: B, C

Question #2

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.

What is causing the problem?

ARules do not follow an order. When a call is received, the ''edit contact'' screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

BRules follow a priority order. When the system finds a contact token it automatically opens the ''edit contact'' page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

CA configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

DScreen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

Reveal Solution Hide Solution

Correct Answer: C

Question #3

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

AIcons

BThemes

CObject workflow

DExports

EReports

FFields

GObjects

HRoles and privileges

Reveal Solution Hide Solution

Correct Answer: D, E, F, G

Question #4

Which two statements are true regarding the Audit History tab of a Service Request?

AIt is enabled by default.

BIt is available only to authorized administrators.

CIt is searchable by date range, username, event type, event severity, and event duration.

DIt is exportable to Excel.

EIt allows users to save searches for later reuse.

Reveal Solution Hide Solution

Correct Answer: A, E

Question #5

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.

Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

AEngagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

BA toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

CA floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

DThere is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Reveal Solution Hide Solution

Correct Answer: C

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