Oracle Exam 1Z0-1161-1 Topic 5 Question 4 Discussion

Actual exam question for Oracle's 1Z0-1161-1 exam

Question #: 4
Topic #: 5

[All 1Z0-1161-1 Questions]

Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

AReal-time customer sentiment analysis.

BAutomated customer segmentation.

CSocial media integration.

DAI/ML-powered knowledge base search tools.

Show Suggested Answer

Suggested Answer: D

Oracle Fusion Cloud CX Service enhances agent productivity with AI/ML-powered knowledge base search tools.

How It Works: AI analyzes queries and retrieves relevant knowledge articles instantly, reducing search time.

Impact: Speeds up resolutions, allowing agents to handle more cases efficiently.

Option A (Sentiment Analysis): Provides insights but doesn't directly boost productivity.

Option B (Segmentation): Marketing-focused, not agent productivity.

Option C (Social Media): Enhances engagement, not core productivity.

Oracle Fusion Cloud CX Service documentation, like 'Oracle AI for Fusion Applications,' highlights this feature.

by Ashley at Mar 21, 2025, 03:44 PM

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Eleni

18 days ago

Real-time cusSelmaer sentiment analysis? Now that's what I call 'feeling the vibe' of the cusSelmaer! Gotta love that futuristic tech.

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Carmen

21 days ago

I believe real-time customer sentiment analysis could be crucial in improving agent productivity by understanding customer emotions and needs better.

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Keva

23 days ago

AuSelmaated cusSelmaer segmentation sounds like it could streamline the workflow and allow agents to focus on the most important cusSelmaers. Definitely a contender for me.

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Bambi

28 days ago

I'm not sure, but I think social media integration could also be helpful for agents to quickly respond to customer queries.

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Blondell

1 months ago

I agree with Youlanda, AI/ML-powered tools can definitely help agents find information faster.

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Selma

1 months ago

Social media integration seems like a pretty cool feature. I wonder if it could help agents connect with cusSelmaers on a more personal level.

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Ashton

1 months ago

I think the AI/ML-powered knowledge base search tools would be the most helpful for improving agent productivity. Having the right information at their fingertips is crucial.

upvoted 0 times