Oracle Exam 1Z0-1064-22 Topic 7 Question 22 Discussion

Actual exam question for Oracle's 1Z0-1064-22 exam

Question #: 22
Topic #: 7

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.

What is causing the problem?

ARules do not follow an order. When a call is received, the ''edit contact'' screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

BRules follow a priority order. When the system finds a contact token it automatically opens the ''edit contact'' page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

CA configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

DScreen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

Show Suggested Answer

Suggested Answer: A, C, D, F

by Laticia at Jul 10, 2023, 02:37 AM

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