Oracle Exam 1Z0-1064-22 Topic 5 Question 23 Discussion

Actual exam question for Oracle's 1Z0-1064-22 exam

Question #: 23
Topic #: 5

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday -- Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

AResolution is due on Saturday, 2 PM EST.

BIf no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

CFirst Response is due on Friday, 12 noon EST.

DIf the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Show Suggested Answer

Suggested Answer: D, E, F, G

by Quentin at Jul 25, 2023, 03:30 AM

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