Oracle Exam 1Z0-1038-22 Topic 2 Question 18 Discussion

Actual exam question for Oracle's 1Z0-1038-22 exam

Question #: 18
Topic #: 2

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

AThere are no script beginning and ending buttons enabled for the script pages.

BThe agents cannot get to the pages where they can end the script.

CThere are no return events listed in the incident workflow for the script use.

DThere are no exit or finished events being triggered on the script pages.

Show Suggested Answer

Suggested Answer: A, C

by Bernardo at Mar 23, 2023, 08:28 PM

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