Oracle Exam 1Z0-1037 Topic 4 Question 3 Discussion

Actual exam question for Oracle's 1Z0-1037 exam

Question #: 3
Topic #: 4

[All 1Z0-1037 Questions]

What is the purpose of an SLA in Knowledge base?

Ato group and refine related answers based on the product and the service level

Bto provide access to the answers based on the customer service level agreement matching the answers' access level

Cto give permission to users to add questions in a forum based on the service level

Dto rank customers based on the number of answers posted in a forum based on the service level

Show Suggested Answer

Suggested Answer: B

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.

Table Service Level Agreement Options, Example

References:

https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

by Yuki at May 06, 2022, 01:24 PM

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