NAHQ Certified Professional in Healthcare Quality Exam

The cockpit of an airplane is a more complex example of a collection of instruments that reports information critical to successful air travel. The driver of a car or the pilot of an airplane monitors multiple indicators of performance simultaneously to arrive at the intended destination successfully. At any given point in the journey, the driver or pilot may focus on one indicator, but overall success depends on the collective performance of the systems represented by the indicators. This example depicts that dashboard tools that report on the ongoing performance of the critical processes that lead to:

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Typically, patients receive questionnaires from two weeks to four months after discharge from t he hospitals. This delay raises concern about t he reliability of t he patient's memory. Memory studies have shown that:

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Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:

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The weighting issue also arises when comparing hospitals or clinics within a system. What happens if the service case mix is similar?

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Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:

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