Microsoft Exam MB-230 Topic 5 Question 63 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 63
Topic #: 5

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Jutta at May 02, 2024, 10:09 PM

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2 days ago

I'm not sure about the answer, but I think option A could be right.

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