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Microsoft MB-240 Exam Questions
- Microsoft Dynamics 365 Certifications
- Microsoft Dynamics 365 Field Service Functional Consultant Associate Certifications
- Topic 1: Configure Field Service Applications: In this topic, the Microsoft consultant gains expertise in configuring core Field Service components, establishing product and service pricing, and managing bookable resources. The topic emphasizes setting up scheduling for multiple resources while ensuring seamless integration with other tools.
- Topic 2: Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
- Topic 3: Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
- Topic 4: Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
- Topic 5: Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
- Topic 6: Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.
Free Microsoft MB-240 Exam Actual Questions
Note: Premium Questions for MB-240 were last updated On Jun. 15, 2025 (see below)
You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
You have the following requirements:
* create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.
* provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with a start time and end time with a duration of 30 minutes for the whole day. create a requirement group, and book it with the schedule assistant
Does this meet the goal?
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.
In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.
Now, you want to connect the mobile app to the Production environment
Which two actions should you take? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field
technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?
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