Microsoft Exam PL-200 Topic 4 Question 68 Discussion

Actual exam question for Microsoft's PL-200 exam

Question #: 68
Topic #: 4

You deploy a Power Vitlu.il Agents chatoot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by use's.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?

AAdd a fallback topic

BCreate new topics.

CCreate an entity.

DModify the Escalate system topic.

Show Suggested Answer

Suggested Answer: A

by Frederica at Mar 21, 2024, 01:07 AM

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Devorah

1 months ago

Maybe we can train the chatbot to respond with a good old-fashioned 'I don't understand' whenever it's stumped. Keeps things honest, you know?

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Ocie

6 days ago

C) Create an entity.

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Nathan

19 days ago

B) Create new topics.

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Daren

21 days ago

A) Add a fallback topic

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Ronny

1 months ago

Fallback topics are a godsend for chatbots. Saves us from having to play 20 questions with users.

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Evelynn

1 months ago

Creating a new entity seems like overkill for this scenario. I'd go with the fallback topic option to keep things simple.

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Dominic

1 months ago

I'm not sure if modifying the Escalate system topic is the best approach here. Seems like it could potentially cause more issues down the line.

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Keva

2 days ago

C) Create an entity.

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Jerilyn

6 days ago

B) Create new topics.

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Michell

7 days ago

C) Create an entity.

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Amie

9 days ago

B) Create new topics.

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Scot

19 days ago

A) Add a fallback topic

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Vivan

21 days ago

A) Add a fallback topic

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Teri

2 months ago

A fallback topic seems like the easiest solution to handle unrecognized questions. Less administrative effort required compared to creating new topics or entities.

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Son

12 days ago

D) Modify the Escalate system topic.

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Viki

15 days ago

A fallback topic should help the chatbot respond to unrecognized questions.

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Kimberely

1 months ago

A) Add a fallback topic

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Clorinda

2 months ago

I believe creating an entity could be the best solution.

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Fannie

3 months ago

I disagree, creating new topics might be more effective.

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Ryan

3 months ago

I think we should add a fallback topic.

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