Microsoft Exam PL-200 Topic 4 Question 68 Discussion

Actual exam question for Microsoft's PL-200 exam

Question #: 68
Topic #: 4

You deploy a Power Vitlu.il Agents chatoot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by use's.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?

AAdd a fallback topic

BCreate new topics.

CCreate an entity.

DModify the Escalate system topic.

Show Suggested Answer

Suggested Answer: A

by Frederica at Mar 21, 2024, 01:07 AM

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Teri

5 days ago

A fallback topic seems like the easiest solution to handle unrecognized questions. Less administrative effort required compared to creating new topics or entities.

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Clorinda

24 days ago

I believe creating an entity could be the best solution.

upvoted 0 times

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Fannie

28 days ago

I disagree, creating new topics might be more effective.

upvoted 0 times

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Ryan

1 months ago

I think we should add a fallback topic.

upvoted 0 times

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