Microsoft Exam MB-920 Topic 8 Question 43 Discussion

Actual exam question for Microsoft's MB-920 exam

Question #: 43
Topic #: 8

A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales. Different processes are used for each type of order source.

You need to ensure that you can support each type of sale. What should you recommend?

Acase management and loyalty programs

Ba mobile app and online sales

Ca retail store, an online store, and a call center

Da mobile app and a credit card gateway

Show Suggested Answer

Suggested Answer: A

by Emelda at Apr 19, 2024, 09:45 AM

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Helaine

1 months ago

Haha, I bet the retailer wishes they had a 'teleport to the store' option. That would really cover all the bases!

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Kenneth

12 days ago

C) a retail store, an online store, and a call center

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Mireya

2 months ago

I'm not sure about the mobile app and online sales (B). Doesn't that just cover two of the three order sources?

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Santos

1 months ago

A) case management and loyalty programs

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Cherelle

1 months ago

That covers all three types of sales sources.

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Alecia

1 months ago

C) a retail store, an online store, and a call center

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Skye

2 months ago

I'm leaning towards D - a mobile app and a credit card gateway. That seems like a pretty comprehensive solution to support all the sales channels.

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Junita

1 months ago

I still think D is the best option, it's convenient and covers all the necessary payment methods.

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Kate

1 months ago

I agree, having all three options would ensure that customers can purchase however they prefer.

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Dominque

1 months ago

I think C - a retail store, an online store, and a call center would cover all the bases.

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Casandra

2 months ago

Hmm, I think C is the best option. Having a retail store, an online store, and a call center covers all the bases for the different order sources.

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Kaitlyn

Case management and loyalty programs could help with customer retention and building relationships.

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Marti

4 days ago

I think having a mobile app and online sales would also be beneficial for reaching customers who prefer to shop online.

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Martin

6 days ago

I agree, having all three options ensures that customers can place orders in the way that is most convenient for them.

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Glenn

2 months ago

But wouldn't a mobile app and online sales be more convenient for customers?

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Felice

2 months ago

I agree with Laquita. Having all three options will cover all types of sales.

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Laquita

2 months ago

I think we should recommend a retail store, an online store, and a call center.

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