Microsoft Exam MB-910 Topic 7 Question 30 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 30
Topic #: 7

[All MB-910 Questions]

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

AAnalyze customer sentiment from multiple sources.

BRespond to and resolve customer issues by using social media.

CUse mixed reality applications to assist technicians performing work in the field.

DUse IoT devices and AI to predict when a customer's equipment will need service.

Show Suggested Answer

Suggested Answer: C

by Kristel at Jul 27, 2023, 05:19 AM

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Reiko

5 days ago

B is interesting, but responding to issues on social media is more of a customer engagement function, not necessarily 'connected service'.

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Jospeh

12 days ago

Haha, 'mixed reality' in option C sounds like something out of a sci-fi movie. I'll have to pass on that one.

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Lanie

12 hours ago

B) Respond to and resolve customer issues by using social media.

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Magnolia

1 days ago

A) Analyze customer sentiment from multiple sources.

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Gladys

18 days ago

I agree, D is the best option. Proactively anticipating customer needs is a core aspect of connected service.

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Merlyn

2 days ago

I think D is a great option too. Predicting when equipment will need service can really help improve customer satisfaction.

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Annabelle

22 days ago

Option D seems the most relevant as it uses IoT and AI to predict when equipment needs servicing, which aligns with the 'Connected Customer Service' concept.

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Luisa

4 days ago

That's a great point! Option D does sound like a useful feature for predicting when equipment needs servicing.

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Goldie

23 days ago

I also think using IoT devices and AI to predict when a customer's equipment will need service is a valid use case. It can help us be proactive in addressing customer needs.

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Lorrie

1 months ago

I agree with Tammara. It's important to understand how customers feel about our products and services.

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Tammara

1 months ago

I think a valid use case for Dynamics 365 Connected Customer Service is to analyze customer sentiment from multiple sources.

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