Microsoft Exam MB-910 Topic 7 Question 30 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 30
Topic #: 7

[All MB-910 Questions]

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

AAnalyze customer sentiment from multiple sources.

BRespond to and resolve customer issues by using social media.

CUse mixed reality applications to assist technicians performing work in the field.

DUse IoT devices and AI to predict when a customer's equipment will need service.

Show Suggested Answer

Suggested Answer: C

by Kristel at Jul 27, 2023, 05:19 AM

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Catherin

1 months ago

Analyzing customer sentiment in A is useful, but it doesn't address the 'connected' part of the solution. D is the way to go.

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Madelyn

3 days ago

It's a proactive approach to customer service that can really benefit the business.

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Laurene

8 days ago

That's true, predicting when a customer's equipment will need service can improve efficiency.

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Ben

11 days ago

But using IoT devices and AI to predict when equipment needs service is more 'connected'.

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Rene

12 days ago

I think analyzing customer sentiment is important for customer service.

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Alline

15 days ago

I agree, using IoT devices and AI to predict when equipment will need service is a great use case for Dynamics 365 Connected Customer Service.

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Reiko

2 months ago

B is interesting, but responding to issues on social media is more of a customer engagement function, not necessarily 'connected service'.

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Elenor

19 days ago

D) Use IoT devices and AI to predict when a customer's equipment will need service.

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Albina

27 days ago

B) Respond to and resolve customer issues by using social media.

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Alisha

1 months ago

A) Analyze customer sentiment from multiple sources.

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Jospeh

2 months ago

Haha, 'mixed reality' in option C sounds like something out of a sci-fi movie. I'll have to pass on that one.

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Yolando

12 hours ago

Yeah, mixed reality does sound futuristic. I think option D is more practical.

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Johana

2 days ago

D) Use IoT devices and AI to predict when a customer's equipment will need service.

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Dante

4 days ago

B) Respond to and resolve customer issues by using social media.

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Richelle

5 days ago

A) Analyze customer sentiment from multiple sources.

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Lyda

14 days ago

Yeah, option C does sound futuristic. I think option D would be more practical for our business.

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Lennie

25 days ago

D) Use IoT devices and AI to predict when a customer's equipment will need service.

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Lanie

2 months ago

B) Respond to and resolve customer issues by using social media.

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Magnolia

2 months ago

A) Analyze customer sentiment from multiple sources.

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Gladys

2 months ago

I agree, D is the best option. Proactively anticipating customer needs is a core aspect of connected service.

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Britt

1 months ago

I agree, being able to anticipate and address issues before they become problems is key in providing excellent customer service.

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Merlyn

2 months ago

I think D is a great option too. Predicting when equipment will need service can really help improve customer satisfaction.

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Annabelle

2 months ago

Option D seems the most relevant as it uses IoT and AI to predict when equipment needs servicing, which aligns with the 'Connected Customer Service' concept.

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Marvel

1 months ago

True, responding to and resolving customer issues through social media is also important for connected customer service.

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Kenny

1 months ago

I think analyzing customer sentiment from multiple sources could also be really helpful in improving customer service.

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Marnie

1 months ago

I agree, using IoT devices and AI to predict maintenance needs can definitely improve customer service.

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Luisa

2 months ago

That's a great point! Option D does sound like a useful feature for predicting when equipment needs servicing.

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Goldie

2 months ago

I also think using IoT devices and AI to predict when a customer's equipment will need service is a valid use case. It can help us be proactive in addressing customer needs.

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Lorrie

3 months ago

I agree with Tammara. It's important to understand how customers feel about our products and services.

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Tammara

3 months ago

I think a valid use case for Dynamics 365 Connected Customer Service is to analyze customer sentiment from multiple sources.

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