Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Microsoft Exam MB-910 Topic 2 Question 44 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 44
Topic #: 2

[All MB-910 Questions]

Customers submit suggestions, questions, and cases to a company by using the following channels:

* Submitting a case in a customer service portal.

* Emailing a support mailbox.

* Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

AWork items

BQueues

CWork orders

DActivities

Show Suggested Answer

Suggested Answer: B

by Lonna at Apr 30, 2024, 05:05 PM

Limited Time Offer

25%

Off

Get Premium MB-910 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Alberta

11 months ago

True, but 'Queues' seem more logical for routing to departments.

upvoted 0 times

...

Joseph

11 months ago

Hmm, what about 'Activities'? It covers actions.

upvoted 0 times

...

Alona

11 months ago

I thought 'Work orders' made sense? It's similar to cases.

upvoted 0 times

...

Georgene

11 months ago

Not sure about that, maybe it's 'Queues'? They distribute submissions.

upvoted 0 times

...

Alberta

11 months ago

Yeah, same here. I think the answer is 'Work items'.

upvoted 0 times

...

Joseph

1 years ago

I found the question on submissions confusing.

upvoted 0 times

...

az-700 pass4success az-104 200-301 200-201 cissp 350-401 350-201 350-501 350-601 350-801 350-901 az-720 az-305 pl-300

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77