Microsoft Exam MB-240 Topic 7 Question 78 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 78
Topic #: 7

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

AMicrosoft Dynamics 365 Guides

BMicrosoft Dynamics 365 Remote Assist

CMicrosoft Teams

DResource Scheduling Optimization

Show Suggested Answer

Suggested Answer: B

by Cordelia at Dec 04, 2024, 03:27 PM

Limited Time Offer

25%

Off

Get Premium MB-240 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Joanna

1 months ago

If only the service technician could just ask the HVAC unit, 'Hey, what's wrong with you?' and it would respond, 'Well, it's a long story, but basically...' That would make things a lot easier.

upvoted 0 times

...

Rima

1 months ago

Microsoft Dynamics 365 Guides? What, is the service technician going to use that to teach the HVAC unit how to fix itself? Clearly, Remote Assist is the way to go here.

upvoted 0 times

...

James

1 months ago

Resource Scheduling Optimization? Really? That's not going to help the service technician troubleshoot the issue on the spot. They need a hands-on remote support tool.

upvoted 0 times

Ceola

10 days ago

A: Exactly, it's a more practical solution compared to Resource Scheduling Optimization.

upvoted 0 times

...

Henriette

14 days ago

B: I agree, it would allow someone to see what the technician is looking at and guide them through the troubleshooting process.

upvoted 0 times

...

Micah

21 days ago

A: I think B) Microsoft Dynamics 365 Remote Assist would be the best option to provide remote support to the service technician.

upvoted 0 times

...

2 months ago

I think the company should implement Microsoft Dynamics 365 Remote Assist.

upvoted 0 times

...