Microsoft Exam MB-240 Topic 1 Question 67 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 67
Topic #: 1

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

To address this issue, you propose the use of predictive work duration (powered by Al) to help provide more realistic durations.

You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

Which three factors can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AIncident Type

BSLA

CTime- related changes

DCustomer Agreement

ECustomer (service account)

Show Suggested Answer

Suggested Answer: A

by Ressie at Jul 14, 2024, 11:24 AM

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Doretha

1 months ago

Incident Type, SLA, and Time-related changes - that's a solid trio. I bet the management team will be impressed by your recommendation. Oh, and don't forget to factor in the 'Murphy's Law' adjustment for good measure!

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Moira

1 months ago

Hmm, I was thinking Customer (service account) would be one of the factors, but I guess the focus is more on the work itself rather than the customer. Can't argue with Incident Type, SLA, and Time-related changes.

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Josefa

7 days ago

C) Time- related changes

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Thomasena

10 days ago

B) SLA

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Tess

12 days ago

A) Incident Type

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Ronnie

2 months ago

Customer Agreement and Customer (service account) are also important factors, but I agree that the top three are Incident Type, SLA, and Time-related changes.

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Rashida

7 days ago

C) Time-related changes

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Crissy

12 days ago

B) SLA

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Gracie

23 days ago

A) Incident Type

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Celestina

28 days ago

C) Time- related changes

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Charlena

1 months ago

B) SLA

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Joesph

1 months ago

A) Incident Type

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Oliva

2 months ago

Incident Type, SLA, and Time-related changes are definitely the key factors to consider for predicting work duration. This is a no-brainer!

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Gianna

2 months ago

C) Time- related changes

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Freeman

2 months ago

B) SLA

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Fannie

2 months ago

A) Incident Type

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Huey

2 months ago

I see your point, Therese. Customer Agreement and Customer (service account) may provide additional context, but Incident Type, SLA, and Time-related changes are the primary factors that dispatchers should focus on for predicting work duration accurately.

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Therese

3 months ago

I agree with Johnson. Those factors are crucial in determining the duration of a job. Customer Agreement and Customer (service account) may also play a role, but Incident Type, SLA, and Time-related changes are more directly related.

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Johnson

3 months ago

I think the factors dispatchers can use to predict the duration of any given booking are Incident Type, SLA, and Time-related changes.

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