Microsoft Exam MB-230 Topic 8 Question 81 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 81
Topic #: 8

[All MB-230 Questions]

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are:

* Live chat must be available through Omnichannel for cases only.

* High-priority cases must automatically be sent to the next available agent.

* Lower-priority cases must wait to be picked up by an agent

* All work must be distributed evenly with no other conditions.

You need to select the setup that meets the requirements. Which setup should you select?

Aone workstream and one routing rule

Bone workstream and two routing rules

Ctwo workstreams and two routing rules per workstream

Dtwo workstreams and one routing rule per workstream

Show Suggested Answer

Suggested Answer: B

by Refugia at Dec 06, 2024, 07:20 AM

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Tammy

3 days ago

Option A is just way too basic. I mean, how are we supposed to handle the priority cases and even workload distribution with just one workstream and one routing rule? Nah, not happening.

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Tracey

6 days ago

I'm leaning towards option D. Two workstreams and one routing rule per workstream should give us the flexibility we need while keeping things simple.

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Carol

12 days ago

Because having two workstreams and two routing rules per workstream will help distribute the work evenly and prioritize high-priority cases.

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Yoko

13 days ago

Hmm, option C seems more comprehensive with two workstreams and two routing rules per workstream. That way, we can really fine-tune the case handling process.

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