Microsoft Exam MB-230 Topic 5 Question 67 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 67
Topic #: 5

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users. Solution: The number of similar cases that the suggested contacts have resolved. Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Tenesha at Jun 20, 2024, 12:57 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Elenor

9 months ago

You know, if they really want to make this work, they should just have the suggested contacts do a dance-off. That would definitely show who's the most qualified!

upvoted 0 times

...

Daniel

9 months ago

I'm just hoping the solution doesn't suggest that one guy who always takes a nap during the team meetings. That would be awkward.

upvoted 0 times

...

Micheal

9 months ago

Yeah, I agree with Xenia. The solution should take into account more than just the number of cases resolved. Maybe it should also consider the feedback and ratings of the suggested contacts.

upvoted 0 times

Ty

8 months ago

Agreed, just looking at the number of cases resolved might not be enough.

upvoted 0 times

...

Sue

8 months ago

Yes, that would provide a more comprehensive view of the suggested contacts.

upvoted 0 times

...

Celia

8 months ago

No, the solution does not meet the goal if it only considers the number of cases resolved.

upvoted 0 times

...

Julio

8 months ago

I think the solution should consider feedback and ratings too.

upvoted 0 times

...

Miesha

8 months ago

No, the solution only focusing on the number of cases resolved may not meet the goal.

upvoted 0 times

...

Brittney

9 months ago

I agree, just looking at the number of cases resolved might not be enough.

upvoted 0 times

...

Dexter

9 months ago

Yes, that would provide a more comprehensive view of the suggested contacts.

upvoted 0 times

...

Lazaro

9 months ago

I think the solution should consider feedback and ratings too.

upvoted 0 times

...

Tomas

9 months ago

Yes, I agree. It's important to have a more comprehensive approach.

upvoted 0 times

...

Carey

9 months ago

I think the solution should consider feedback and ratings too.

upvoted 0 times

...

Xenia

10 months ago

Hmm, I'm not so sure about that. Shouldn't the solution also consider the expertise and availability of the suggested contacts? Just going by the number of cases resolved doesn't seem like enough information.

upvoted 0 times

Alex

9 months ago

upvoted 0 times

...

Alethea

9 months ago

Yes

upvoted 0 times

...

Margurite

9 months ago

I think the solution should also consider expertise and availability.

upvoted 0 times

...

Louvenia

10 months ago

I think the solution is good overall, but we should also consider other factors like customer satisfaction ratings for the suggested contacts.

upvoted 0 times

...

Micheal

10 months ago

I'm not sure. What if the suggested contacts have resolved cases that are not relevant to the current issue?

upvoted 0 times

...

Elenore

10 months ago

I think the solution meets the goal. The number of similar cases that the suggested contacts have resolved seems like a good way to identify the relevant contacts for the users.

upvoted 0 times