Microsoft Exam MB-230 Topic 4 Question 78 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 78
Topic #: 4

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Noelia at Sep 14, 2024, 06:39 PM

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Gregg

9 months ago

I have to disagree with Minna. Creativity is great, but let's not make this too complicated. I'd go with A or D.

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Myra

8 months ago

Let's go with A then, it seems like the most straightforward choice.

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Brinda

8 months ago

D could also work, adding quick replies to a workstream.

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Sabina

8 months ago

I agree, tagging quick replies would be helpful.

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Lavonda

9 months ago

I think A is the best option here.

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Tamesha

9 months ago

I think adding a slug would be the best option, it will help organize the quick replies better.

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Minna

9 months ago

B is the way to go! Creativity is key, and using the category name as the title is a great way to make it stand out.

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Ivory

9 months ago

Selecting a tag for each quick reply can also help streamline the process and improve response accuracy.

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Ettie

9 months ago

It's important to make sure the quick replies are organized and easy to access for the agents.

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Adaline

9 months ago

I agree, using the category name as the title will definitely make it easier for agents to find the right quick reply.

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Glynda

9 months ago

I disagree, I believe we should create a new quick reply with the category name as the title.

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Brinda

9 months ago

I'd choose D. Integrating the quick reply into a workstream seems like the most logical approach.

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Josephine

9 months ago

C is the way to go. Adding a slug makes it easier to identify and manage the quick replies.

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Wenona

8 months ago

I think using tags could also help organize the quick replies better.

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Eugene

8 months ago

A) Select a tag for each quick reply.

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Therese

8 months ago

That's a good point. It does make it easier to manage.

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Leslee

9 months ago

C) Add a slug.

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Maile

9 months ago

I think we should select a tag for each quick reply.

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Sabra

9 months ago

Definitely go with A. Tagging the quick replies is crucial for organizing and finding the right response quickly.

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Micah

9 months ago

Definitely! Tagging quick replies will make it easier to find the right response.

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Rebbecca

9 months ago

A) Select a tag for each quick reply.

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