Microsoft Exam MB-230 Topic 4 Question 78 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 78
Topic #: 4

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Noelia at Sep 14, 2024, 06:39 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Gregg

7 months ago

I have to disagree with Minna. Creativity is great, but let's not make this too complicated. I'd go with A or D.

upvoted 0 times

Myra

6 months ago

Let's go with A then, it seems like the most straightforward choice.

upvoted 0 times

...

Brinda

6 months ago

D could also work, adding quick replies to a workstream.

upvoted 0 times

...

Sabina

6 months ago

I agree, tagging quick replies would be helpful.

upvoted 0 times

...

Lavonda

7 months ago

I think A is the best option here.

upvoted 0 times

...

Tamesha

7 months ago

I think adding a slug would be the best option, it will help organize the quick replies better.

upvoted 0 times

...

Minna

7 months ago

B is the way to go! Creativity is key, and using the category name as the title is a great way to make it stand out.

upvoted 0 times

Ivory

7 months ago

Selecting a tag for each quick reply can also help streamline the process and improve response accuracy.

upvoted 0 times

...

Ettie

7 months ago

It's important to make sure the quick replies are organized and easy to access for the agents.

upvoted 0 times

...

Adaline

7 months ago

I agree, using the category name as the title will definitely make it easier for agents to find the right quick reply.

upvoted 0 times

...

Glynda

7 months ago

I disagree, I believe we should create a new quick reply with the category name as the title.

upvoted 0 times

...

Brinda

8 months ago

I'd choose D. Integrating the quick reply into a workstream seems like the most logical approach.

upvoted 0 times

...

Josephine

8 months ago

C is the way to go. Adding a slug makes it easier to identify and manage the quick replies.

upvoted 0 times

Wenona

6 months ago

I think using tags could also help organize the quick replies better.

upvoted 0 times

...

Eugene

6 months ago

A) Select a tag for each quick reply.

upvoted 0 times

...

Therese

7 months ago

That's a good point. It does make it easier to manage.

upvoted 0 times

...

Leslee

7 months ago

C) Add a slug.

upvoted 0 times

...

Maile

8 months ago

I think we should select a tag for each quick reply.

upvoted 0 times

...

Sabra

8 months ago

Definitely go with A. Tagging the quick replies is crucial for organizing and finding the right response quickly.

upvoted 0 times

Micah

7 months ago

Definitely! Tagging quick replies will make it easier to find the right response.

upvoted 0 times

...

Rebbecca

7 months ago

A) Select a tag for each quick reply.

upvoted 0 times

...