Microsoft Exam MB-230 Topic 4 Question 65 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 65
Topic #: 4

A company uses Dynamics 365 Customer Sen/ice.

Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company.

Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts.

You create a model-driven app to display the information.

You need to configure the model-driven app main form.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

ASet the Regarding column to the Account table.

BUse a Timeline control.

CSet the Regarding column to the Contact table.

DUse a Quick view control.

EUse a card form.

Show Suggested Answer

Suggested Answer: A

by Tracie at May 23, 2024, 09:02 PM

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Dana

12 days ago

I think the correct answers are B and D. Using a Timeline control and a Quick view control will allow the agents to view all the relevant activities associated with the customer and their company.

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Mignon

20 days ago

I also think using a Quick view control would be beneficial to display the information efficiently.

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Annabelle

28 days ago

I agree with Audrie, that would help us view all activities associated with the customer and the customer's company.

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Audrie

30 days ago

I think we should set the Regarding column to the Account table.

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