Microsoft Exam MB-230 Topic 3 Question 85 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 85
Topic #: 3

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

AThe Monday after New Year's Day at 8:00 a.m. Eastern time

BThe Friday after New Year's Day at 8:00 a.m. Eastern time

CThe Tuesday after New Year's Day at 8:00 a.m. Eastern time

DThe Saturday after New Year's Day at 8:00 a.m. Eastern time

Show Suggested Answer

Suggested Answer: B

by Alishia at Mar 07, 2025, 03:17 AM

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Janna

13 hours ago

Hmm, this is a tricky one. I'm leaning towards C, the Tuesday after New Year's Day at 8:00 a.m. Eastern time. But I might need to double-check the business day calculations.

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Donette

4 days ago

I'm pretty sure the answer is B. The Friday after New Year's Day at 8:00 a.m. Eastern time. That's three business days from the call made on the Tuesday before New Year's Day.

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The SLA deadline is the Tuesday after New Year's Day at 8:00 a.m. Eastern time. The call center is closed on New Year's Day and the day after, so the three business days would be Tuesday, Wednesday, and Thursday of the following week.

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Lettie

16 days ago

I'm not sure, but I think the call center will miss their SLA on the Tuesday after New Year's Day as well. It makes sense based on the information provided.

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Yuette

22 days ago

I agree with Lavonda, the call center will miss their SLA on the Tuesday after New Year's Day because it falls within the three business days.

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Lavonda

24 days ago

I think the call center will miss their SLA on the Tuesday after New Year's Day.

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Microsoft Exam MB-230 Topic 3 Question 85 Discussion

Contribute your Thoughts:

Janna

Donette

Truman

Lettie

Yuette

Lavonda